Accenture Recruitment 2021 For Associate – Query Management

Teja Reddy 0

Accenture Recruitment 2021 For Associate – Query Management

Job Title: Associate – Query Management

Location: Bangalore / Chennai / Hyderabad / Mumbai

Qualification: Any Graduate

Work Experience: 0 – 1 Year

Job Description:

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query,
  • handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA’s.
  • The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
  • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day
  • operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
  • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
  • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Skills:

  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Agility for quick learning
  • Results orientation

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