Accenture Recruitment 2021 For Associate – Query Management

Accenture Recruitment 2021 For Associate – Query Management
Job Title: Associate – Query Management
Location: Bangalore / Chennai / Hyderabad / Mumbai
Qualification: Any Graduate
Work Experience: 0 – 1 Year
Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query,
- handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day
- operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Skills:
- Adaptable and flexible
- Ability to perform under pressure
- Problem-solving skills
- Agility for quick learning
- Results orientation