Accenture Recruitment 2022 For Associate – Query Management
Job Title: Associate – Query Management
Qualification: Any Graduate
Experience: 0 – 1 Year
- You will be aligned with our Customer Support vertical and help us in managing/ resolving
- customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat
- support to resolve customer issues.
- This role is aligned to our Customer Service Technology Support team which works on providing
- technical assistance on the use of specific systems, software and infrastructure and in
- troubleshooting of technical problems.
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that
- you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
- Adaptable and flexible
- Written and verbal communication