Accenture Recruitment 2022 For Associate – Query Management

Teja Reddy 0

Accenture Recruitment 2022 For Associate – Query Management

Selenium Online Training with Project (by G C Reddy)

Job Title: Associate – Query Management

Location: Bangalore

Qualification: Any Graduate

Experience: 0 – 1 Year

Job Description:

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving
  • customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA’s.
  • The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat
  • support to resolve customer issues.
  • This role is aligned to our Customer Service Technology Support team which works on providing
  • technical assistance on the use of specific systems, software and infrastructure and in
  • troubleshooting of technical problems.

Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that
  • you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Skills:

  • Adaptable and flexible
  • Written and verbal communication

Apply

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