Allscripts Freshers Recruitment | Trainee | 2020, 2021 Batch | Gujarat
Company Name: Allscripts
Job Location: Vadodara, Gujarat
Job Category: IT | Software
Job Position: Trainee
Qualification: BE/BTech (CS/IS/IT/ECE/EEE), BCA, MCA
Year of Passing: 2020, 2021 Batch
Only Freshers Can Apply.
- Interact with customers (Internal/External) to help troubleshoot and resolve product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system
- configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support tickets and ensure proper notation of customer problems or issues.
- Communicate with product development department to improve on current design or to identify possible problems with design.
- Monitoring infrastructure and Application events.
- Technical Bridge participation and management.
- Excellent verbal and written communication skills.
- Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player.
- Great problem-solving skills with the ability to resolve complex, highly technical issues, often under time pressure.
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers.
- Ability to manage multiple priorities, commitments, and projects.
- Self-motivated, directed, and passionate about what you do, striving for results constantly.
- Basic understanding of Windows Operating System Concepts – Windows Server 2008, 2012, 2016.
- Basic understanding of DNS, DHCP, IIS, Windows Cluster, Event Logs, Perfmon, Disk Management etc.
- Basic or Intermediate Knowledge of SQL (SQL Jobs, Select Query, Joins etc).
- Basics on Azure or AWS Cloud technologies.
- Knowledge in working with remote support tools (RDP, GTA, PCAnywhere etc).
- Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team.
Willing to work in shifts.