Blackboard Recruitment 2021 For Associate IT Operations Support Technician

Teja Reddy 0

Blackboard Recruitment 2021 For Associate IT Operations Support Technician

Job Title: Associate IT Operations Support Technician

Location: Chennai

Experience: 0 – 2 Year

Qualification: Bachelor’s degree in Information Technology/ Networking/ Hardware

Job Description:

  • Being the primary point of support for users in a Blackboard office
  • Educating and supporting our Windows & Mac users located locally and globally
  • Responding to all assigned service desk incidents and change requests in person or by phone, email, or IM within
  • established SLAs and managing your queue to resolve or close those items in a timely manner
  • Diagnosing and resolving hardware and software issues
  • Identifying and escalating incidents requiring urgent attention
  • Creating, deleting, and maintaining user system accounts and passwords in Active Directory, corporate email
  • system, phone system, and related applications and services
  • Configuring and provisioning end-user hardware
  • Maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
  • Adhering to our ITIL-based processes, logging all service desk incidents and requests

Skills:

  • Self-starter capable of working independently with minimal supervision
  • Strong collaboration skills
  • Customer-focused service orientation, positive attitude, and attention to detail
  • Exemplary record on topics including (but not limited to) MS Exchange online, Active Directory, TCP/IP-based
  • network structure, System Center Configuration Manager (SCCM), or should possess relevant certifications from
  • external institutions
  • 0-2 years supporting users in a help desk, customer service environment
  • Good knowledge of multiplatform environment- desktop operating systems (MacOS 10.12 or higher and Windows 10) or networking domain
  • Excellent oral and written communication skills
  • Excellent problem-solving skills and ability to work in a diverse organization
  • Ability to analyze and document system processes
  • Ability to troubleshoot a broad range of issues common on personal computers
  • Reliable and dependable work habits
  • Computer hardware knowledge- setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)

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