Blackboard Recruitment 2021 For Associate IT Operations Support Technician
Blackboard Recruitment 2021 For Associate IT Operations Support Technician
Job Title: Associate IT Operations Support Technician
Location: Chennai
Experience: 0 – 2 Year
Qualification: Bachelor’s degree in Information Technology/ Networking/ Hardware
Job Description:
- Being the primary point of support for users in a Blackboard office
- Educating and supporting our Windows & Mac users located locally and globally
- Responding to all assigned service desk incidents and change requests in person or by phone, email, or IM within
- established SLAs and managing your queue to resolve or close those items in a timely manner
- Diagnosing and resolving hardware and software issues
- Identifying and escalating incidents requiring urgent attention
- Creating, deleting, and maintaining user system accounts and passwords in Active Directory, corporate email
- system, phone system, and related applications and services
- Configuring and provisioning end-user hardware
- Maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
- Adhering to our ITIL-based processes, logging all service desk incidents and requests
Skills:
- Self-starter capable of working independently with minimal supervision
- Strong collaboration skills
- Customer-focused service orientation, positive attitude, and attention to detail
- Exemplary record on topics including (but not limited to) MS Exchange online, Active Directory, TCP/IP-based
- network structure, System Center Configuration Manager (SCCM), or should possess relevant certifications from
- external institutions
- 0-2 years supporting users in a help desk, customer service environment
- Good knowledge of multiplatform environment- desktop operating systems (MacOS 10.12 or higher and Windows 10) or networking domain
- Excellent oral and written communication skills
- Excellent problem-solving skills and ability to work in a diverse organization
- Ability to analyze and document system processes
- Ability to troubleshoot a broad range of issues common on personal computers
- Reliable and dependable work habits
- Computer hardware knowledge- setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)