Capgemini Freshers Recruitment | Service Desk | 2020, 2021 Batch | Bangalore, Kolkata

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Capgemini Freshers Recruitment | Service Desk | 2020, 2021 Batch | Bangalore, Kolkata

Company : Capgemini

Job Location: Bangalore, Kolkata

Job Category: IT | Software

Job Position: Service Desk

Salary: Rs. 2,50,000/- per annum

Experience: Freshers

Qualification: Any Graduation (3 years)

Year of Passing: 2020, 2021 Batch

Last Date To Apply: 12th December 2021, 11:59 PM

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution.
    Clarify customer requirements.
  • Probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.

Eligibility Criteria:

  • Candidates must have completed graduation in 2020 & 2021.
  • 10th, 12th & Graduation – 55% & Above.
  • Candidates must be open to relocate to any location and work in night shifts.
  • Candidates must be available to join immediately.
  • Candidate must have good English written/verbal communication skills.
  • Coupled with good English language comprehension.
  • Should be open to sign Service Level Agreement.

Desired Skills:

  • Should have excellent communication and English speaking skills.
  • Should have good interpersonal skills and ability to perform under pressure.
  • Basic computing skills.
  • Willing to work in a 24/7 environment.
  • Should be open to sign Service Level Agreement.

Note:

  • Only shortlisted candidates will be invited for the assessment / selection process.
  • Selection process will be done in virtual mode.
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection
  • process which will be conducted online.

Apply

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