Capgemini Freshers Recruitment | Service Desk | 2020, 2021 Batch | Bangalore, Kolkata
Capgemini Freshers Recruitment | Service Desk | 2020, 2021 Batch | Bangalore, Kolkata
Company Name: Capgemini
Job Location: Bangalore, Kolkata
Job Category: IT | Software
Job Position: Service Desk
Salary: Rs. 2,50,000/- per annum
Experience: Freshers
Qualification: Any Graduation (3 years)
Year of Passing: 2020, 2021 Batch
Last Date: 28 November 2021, 11:59 PM
Job Description:
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
Clarify customer requirements. - Probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
Eligibility Criteria:
- Candidates must have completed graduation in 2020 & 2021.
- 10th, 12th & Graduation – 55% & Above.
- Candidates must be open to relocate to any location and work in night shifts.
- Candidates must be available to join immediately.
- Candidate must have good English written/verbal communication skills.
- Coupled with good English language comprehension.
- Should be open to sign Service Level Agreement.
Desired Skills:
- Should have excellent communication and English speaking skills.
- Should have good interpersonal skills and ability to perform under pressure.
- Basic computing skills.
- Willing to work in a 24/7 environment.
- Should be open to sign Service Level Agreement.
Note:
- Only shortlisted candidates will be invited for the assessment / selection process.
- Selection process will be done in virtual mode.
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.