Capgemini Freshers Recruitment | Service Desk | 2022 Batch | Bangalore, Kolkata

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Capgemini Freshers Recruitment | Service Desk | 2022 Batch | Bangalore, Kolkata

Selenium Online Training with Project (by G C Reddy)

Company : Capgemini

Job Location: Bangalore, Kolkata

Job Category: IT | Software

Job Position: Service Desk

Salary: Rs. 2,75,000/- per annum

Experience: Freshers

Qualification: Any Graduation (3 years) – BCA, BSc (All Streams)

Year of Passing: 2022 Batch

Last Date To Apply: 22nd March 2022, 11:59 PM

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution.
    Clarify customer requirements.
  • Probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.

Eligibility Criteria:

  • Any 3 year Graduate – BCA, All Streams allowed for BSc.
  • Should be graduating in 2022.
  • Should have 55% and above in Graduation (till 4 semesters or 2 years).
  • 1 year gap is allowed after educational milestone e.g. SSC and HSC.
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written/verbal communication skills.
  • Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Desired Skills:

  • Should have excellent communication and English speaking skills.
  • Should have good interpersonal skills and ability to perform under pressure.
  • Basic computing skills.
  • Willing to work in a 24/7 environment.
  • Should be open to sign Service Level Agreement.

Note:

  • Only shortlisted candidates will be invited for the assessment / selection process.
  • Selection process will be done in virtual mode.
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.

Apply

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