Capgemini Freshers Recruitment | Service Desk | 2022 Batch | Bangalore, Kolkata
Company : Capgemini
Job Location: Bangalore, Kolkata
Job Category: IT | Software
Job Position: Service Desk
Salary: Rs. 2,75,000/- per annum
Qualification: Any Graduation (3 years) – BCA, BSc (All Streams)
Year of Passing: 2022 Batch
Last Date To Apply: 22nd March 2022, 11:59 PM
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
Clarify customer requirements.
- Probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Any 3 year Graduate – BCA, All Streams allowed for BSc.
- Should be graduating in 2022.
- Should have 55% and above in Graduation (till 4 semesters or 2 years).
- 1 year gap is allowed after educational milestone e.g. SSC and HSC.
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
- Candidate must have good English written/verbal communication skills.
- Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
- Should have excellent communication and English speaking skills.
- Should have good interpersonal skills and ability to perform under pressure.
- Basic computing skills.
- Willing to work in a 24/7 environment.
- Should be open to sign Service Level Agreement.
- Only shortlisted candidates will be invited for the assessment / selection process.
- Selection process will be done in virtual mode.
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.