CSS Corp Freshers Recruitment | Technical Support Engineer | 2020, 2021, 2022 Batch | Hyderabad
Company Name: CSS Corp
Job Location: Hyderabad
Job Position: Technical Support Engineer
No.of Openings: 100+
Qualification: Any Graduation
Year of Passing: 2020, 2021, 2022 Passouts
Interview Date: 9th July 2022
- CSS Corp hiring freshers for “World’s Biggest Search Engine Technology Company”.
- Eligibility: Any Graduation (Freshers).
- Preferred Qualification (Secondary):
- Excellent communication skills.
- Good customer service skills, multitasking and leadership skills.
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information.
Roles and Responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
- Uses troubleshooting techniques to identify network related issues.
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures.
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
- Complies with schedule adherence to ensure the overall service level targets are achieved.
Identifies and provides input on unique (or) recurring user problems.