Diebold Nixdorf Recruitment 2021 For Associate IT Support Specialist – Helpdesk

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Diebold Nixdorf Recruitment 2021 For Associate IT Support Specialist – Helpdesk

Job Title: Associate IT Support Specialist – Helpdesk

Location: Hyderabad

Work Experience: 0.6 – 3 Years

Job Description:

  • Technical Jr. Analyst is a member of the Service Desk team covering the day-to-day IT support activities via Phone/Chat/Self Service.
  • The primary function of the position is to provide 1st Level IT support & escalate issues beyond scope to relevant L2 teams
  • Activities includes diagnosing & resolving technical issue both hardware and software involving internet
  • connectivity, email clients, Password Resets, Printers and internal applications.
  • Responding to calls chats & self-service tickets.
  • Effective triage & resolving associates technical issues & requests.
  • Clear documentation of the issues & escalating to L2 teams for the issues beyond SD scope of support.
  • Collaborate with other members of the Service team to properly manage & document customer inquiries and
  • escalate when necessary.
  • Follow standard service desk processes and procedures;
  • Identify and escalate priority issues to the pertained teams;
  • An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.

Skills:

  • 0.6 to 3 years of good technical knowledge in supported customer specific Hardware and SW environment.
  • Knowledge of customer service principles and practices.
  • PC literacy, especially usage of Microsoft Office package.
  • Any Graduate with 10+2+3 years of education, preferably from Computers background
  • Problem solving ability – identify and resolve;
  • Ability to communicate clearly and accurately;
  • Active listening skills
  • Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.
  • Supporting Desktop, Laptops Printers & mobile phones.

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