Fidelity Off Campus Drive 2022 | Associate Systems Engineer | BE/B.Tech/ME/M.Tech – CSE,IT,ECE
Fidelity Off Campus Drive 2022 | Associate Systems Engineer | BE/B.Tech/ME/M.Tech – CSE,IT,ECE
Selenium Online Training with Project (by G C Reddy)
Company : Fidelity
Name of Post: Associate Systems Engineer
Eligible: 2021/2022 Batch
Location: Bengaluru
Job Description
The Value You Deliver
- Ensure the availability of End User services during India and/or US business hours
- Collaborate with other Fidelity support groups in and out of India
- Supervision of installation of new IT infrastructures
- SLA Adherence
- Customer Service Excellence
- Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network ,
- Meeting Room support, etc..)
- Maintain the compliance of the PC builds with Fidelity Standards
- Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
- Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network
- Operations group, external vendors and business units to resolve issues
- Lead root cause analysis to prevent recurrence
- Flexible to work in shifts and support operations 24/5 around the clock
Skills Required For Fidelity Off Campus Drive 2022
- Experience in supporting hybrid Windows and MAC environment
- Previous end user support experience, on an user community >1000 users
- Requires knowledge on the following:
- MCSE or MCITP
- Basic knowledge in SCCM Infra and Application packaging
- Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF
- Application installation and diagnose software failures
- Basic knowledge of Active Directory, group Policies and Windows permissions
- Basic hardware knowledge.
- Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
- Knowledge of ITIL process, ITIL certification will be an added advantage
- Exposure to Ticket Tools like Service Now
The Skills that are Good To Have for this role
- PowerShell / Python Scripting skills
- Good analytical skills
- Communicator – excellent written and verbal skills, good attention to detail
- Need for flexibility towards working hours during busy periods
Selection Process For Fidelity Off Campus Drive 2022
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview