Fidelity Recruitment 2022 For Associate Systems Engineer

Teja Reddy 0

Fidelity Recruitment 2022 For Associate Systems Engineer

Selenium Online Training with Project (by G C Reddy)

Job Title: Associate Systems Engineer

Location: Bangalore

Qualification: B.E / B.Tech or relevant Degree

Experience: 1 – 3 Years

Job Description:

  • Ensure the availability of End User services during India and/or US business hours
  • Collaborate with other Fidelity support groups in and out of India
  • Supervision of installation of new IT infrastructures
  • SLA Adherence
  • Customer Service Excellence
  • Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network ,
  • Meeting Room support, etc..)
  • Maintain the compliance of the PC builds with Fidelity Standards
  • Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
  • Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network
  • Operations group, external vendors and business units to resolve issues
  • Lead root cause analysis to prevent recurrence
  • Flexible to work in shifts and support operations 24/5 around the clock

Technical Skills:

  • Experience in supporting hybrid Windows and MAC environment
  • Previous end user support experience, on an user community >1000 users
  • Requires knowledge on the following:
  • MCSE or MCITP
  • Basic knowledge in SCCM Infra and Application packaging
  • Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF
  • Application installation and diagnose software failures
  • Basic knowledge of Active Directory, group Policies and Windows permissions
  • Basic hardware knowledge
  • Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
  • Knowledge of ITIL process, ITIL certification will be an added advantage
  • Exposure to Ticket Tools like Service Now

The Skills that are Good To Have for this role:

  • PowerShell / Python Scripting skills
  • Good analytical skills
  • Communicator – excellent written and verbal skills, good attention to detail
  • Need for flexibility towards working hours during busy periods

Apply

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