Gainsight Freshers Recruitment | Services Engineer | BE, BTech | 2022 Batch | Hyderabad

Gainsight Freshers Recruitment | Services Engineer | BE, BTech | 2022 Batch | Hyderabad

Selenium Online Training with Project (by G C Reddy)

Company :  Gainsight

Job Location: Hyderabad

Job Category: IT | Software

Job Position: Services Engineer

Salary: Rs. 7,00,000 – 9,00,000/- per annum

Experience: Freshers

Qualification: BE/BTech (CS/IT/ECE/ME)

Year of Passing: 2022 Batch

Job Description:

  • Work Location: Work from Home for now (WFO might resume).
  • Tentative date of joining: Immediate.

Skills Required:

  • Excellent communication skills (verbal and written).
  • Excellent aptitude for Technology and strong logical and analytical skills.
  • Excellent Customer Service skills.
  • Knowledge of SQL and/or CRM (Salesforce).
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.

Job Responsibilities:

  • Enable customers to achieve their business goals using CS best practices and Products as medium.
  • Resolve and remediate software and technical questions for the customer efficiently and effectively.
  • Gather the required information necessary in order to resolve technical issues.
  • Automate repeated tasks to gain efficiency and enhance productivity.
  • Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines.
  • Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate.
  • Partner with development team members on various strategic projects when needed.
  • Collaborate closely with teams in USA (St. Louis, California, others).
  • Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project.


  • Commitment to work in 24/7 model.
  • Commitment to embrace Human-First.
  • Aspiration to grow and learn.
  • Carry the torch for Customer Success.

Interview Process:

  • Technical Online Assessment.
  • Online Test (Aptitude & Personality).
  • Multiple Interviews.