Home › IT Fresher Jobs › Gainsight Freshers Recruitment | Services Engineer | BE, BTech | 2022 Batch | Hyderabad

Gainsight Freshers Recruitment | Services Engineer | BE, BTech | 2022 Batch | Hyderabad

March 12, 2022 0

Company : Gainsight

Job Location: Hyderabad

Job Category: IT | Software

Job Position: Services Engineer

Salary: Rs. 7,00,000 – 9,00,000/- per annum

Experience: Freshers

Qualification: BE/BTech (CS/IT/ECE/ME)

Year of Passing: 2022 Batch

Job Description:

Skills Required:

Excellent communication skills (verbal and written).
Excellent aptitude for Technology and strong logical and analytical skills.
Excellent Customer Service skills.
Knowledge of SQL and/or CRM (Salesforce).
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.

Job Responsibilities:

Enable customers to achieve their business goals using CS best practices and Products as medium.
Resolve and remediate software and technical questions for the customer efficiently and effectively.
Gather the required information necessary in order to resolve technical issues.
Automate repeated tasks to gain efficiency and enhance productivity.
Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines.
Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate.
Partner with development team members on various strategic projects when needed.
Collaborate closely with teams in USA (St. Louis, California, others).
Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project.

Prerequisites: