Genpact Off Campus Drive Management Trainee– Application Support 2022

Genpact Off Campus Drive Management Trainee– Application Support 2022

Selenium Online Training with Project (by G C Reddy)

Company : Genpact

Job Role: Management Trainee– Application Support

Eligible: 2021/2022 Batch

Location: Gurugram

Job Description For Genpact Off Campus Drive 2022

  • Provide 2nd level of support to customers.
  • Answers customer queries raised regarding the product.
  • Troubleshoot customer application software issues and follow ups till completion.
  • Understand the issue reported by the customer, analyze, and report it in the reporting system
  • Resolve support issues with a focus on root cause analysis to reduce recurring issues.
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently.
  • Keep technical skills and product knowledge up to date through self-efforts and internal training.
  • Maintain high level of customer satisfaction and product quality.
  • Sharing Dashboard Support Reports to Management.

Skills Required For Genpact Off Campus Drive 2022

  • BE./B.Tech/MCA in Computer Science
  • Well versed with software engineering techniques SDLC.
  • ITIL Certification (Not Mandatory)
  • Experience with Office 365.

Selection Process For Genpact Off Campus Drive 2022

  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Apply

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