Google Careers Support Engineer 2022
Google Careers Support Engineer 2022
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Company: Google
Job Role: IT Support Engineer
Eligible: 2021/2022 Batch
Location: Bengaluru, Hyderabad
Job Description For Google Careers 2022
- Provide support across all channels, including chat, email, phone, video, in-person, etc. (amount of time dedicated to each will vary based on operational needs).
- Troubleshoot across Google’s corporate IT resources, applications, and various operating systems,
- including Linux, Mac OS, Windows, Chrome OS, and mobile platforms.
- Assist Googlers with resolving software, hardware, and networking issues.
- Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience
- Support various services such as video conferencing, remote access, new internal products, and mobile technology.
Skills Required For Google Careers 2022
Minimum qualifications:
- Diploma or equivalent practical experience.
- Experience troubleshooting in a Linux, Mac OS, or Windows networked environment, supporting
- desktops/laptops, phone systems, video conference, and/or various wireless devices.
- Experience in a customer service, client-facing, and/or help desk role.
Preferred qualifications:
- Bachelor’s degree in a relevant STEM field (e.g., Information Systems, Information Technology, Applied Networking, System Administration).
- Completion of a relevant technical certification (e.g., Google Career Certificate – Google IT Support
- Certificate or other comparable certifications.)
- Experience working in deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices.
- Ability to adjust quickly to changing priorities and make quick decisions with limited information.
- Effective organizational, communication, leadership, and teamwork/collaboration skills.
- Passion for new technology and commitment to learning new skills.
Selection Process For Google Careers 2022
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview