Harman Recruitment 2021 in Bangalore for Associate Engineer
Job Role: Associate Engineer
Qualification: Engineering Graduate
Experience: 0-1 Year
Category: IT Jobs
Job Location: Bangalore
Official Website: www.harman.com
- Engineering Graduate with 0-1 Year experience as an L1 technical support engineer, including front-line contact with customers via phone and e-mail.
- Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgments, provisioning activities, etc
- Support Customers over the phone/ email by answering their product questions and offering technical assistance.
- Experience in working with remote support groups, international support groups, and 24×7 support operations.
- The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.
- Should have experience in Client Interaction.
- Good communication and ability to work independently.
- Good technical capability with strong planning and follow-up Skills, Monitoring, and regular status updates to management.