Hexaware Technologies Freshers Recruitment | Trainee | BSc, BCA | 2022 Batch | PAN India

Hexaware Technologies Freshers Recruitment | Trainee | BSc, BCA | 2022 Batch | PAN India

Selenium Online Training with Project (by G C Reddy)

Company: Hexaware Technologies

Job Location: PAN India

Job Category: IT | Software

Job Position: Trainee – Infrastructure Management Support

Experience: Freshers

Qualification: BCA, BSc (CS/IT/Electronics)

Year of Passing: 2022 Batch

Eligibility Criteria:

  • Academic Criteria: 60% or 6 CGPA and above throughout in 10th, 12th and Graduation.
  • No Live backlogs at the time of registration.

Job Description:

  • Excellent verbal and written communication in English is must.
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus
  • Software, Internet explorer and basic network troubleshooting.
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to work in 24/7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.
  • Work Location: Hexaware Locations in India (Mumbai/Pune/Chennai & Noida).


  • 3 LPA & 15k for 3 months stipend amount.