HP Recruitment 2022 For Technical Support Representative

Teja Reddy 0

HP Recruitment 2022 For Technical Support Representative

Selenium Online Training with Project (by G C Reddy)

Job Title: Technical Support Representative

Location: Bangalore

Qualification: Any Graduate

Experience: 0.6 – 1 Year

Job Description:

  • Working from a standard protocol and utilizing documented processes to respond to customer issues.
  • Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from
  • incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as
  • features, specifications, and repairs on current and discontinued products, parts, and options, based
  • on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.


  • Articulate in excellent written and verbal communication skills.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD,
  • Adobe Suite, programming.
  • Demonstrated problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging
  • systems and obligation systems.