HP Recruitment | Tech Support (Internship) | 2022 Batch | Bangalore
HP Recruitment | Tech Support (Internship) | 2022 Batch | Bangalore
Selenium Online Training with Project (by G C Reddy)
Company Name: HP
Job Location: Bangalore
Job Position: Technical Support (Internship) – Voice Process – Customer Care Centre
Qualification: Bachelor’s Degree
Year of Passing: 2022 Passouts
Job Description:
- What a Technical Support Voice Process individual does at HP:
- Should be a 2022 pass out only and must be available for a 6 months full time internship 5 days a week (Monday to Friday), 9 hours a day starting early 2022.
- The internship needs to be a part of the college curriculum.
- Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders.
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone.
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Must possess the zeal to demonstrate Customer First culture in every interaction.
Desired Skills:
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues.
- Must have good typing skills.
- High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders.
- Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills.
- Must be open to working in rotational shifts.
- Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
- Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only).
- Basic computer hardware knowledge.