HP Recruitment | Tech Support (Internship) | 2022 Batch | Bangalore

Teja Reddy 0

HP Recruitment | Tech Support (Internship) | 2022 Batch | Bangalore

Selenium Online Training with Project (by G C Reddy)

Company Name: HP

Job Location: Bangalore

Job Position: Technical Support (Internship) – Voice Process – Customer Care Centre

Qualification: Bachelor’s Degree

Year of Passing: 2022 Passouts

Job Description:

  • What a Technical Support Voice Process individual does at HP:
  • Should be a 2022 pass out only and must be available for a 6 months full time internship 5 days a week (Monday to Friday), 9 hours a day starting early 2022.
  • The internship needs to be a part of the college curriculum.
  • Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders.
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone.
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
  • Must possess the zeal to demonstrate Customer First culture in every interaction.

Desired Skills:

  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues.
  • Must have good typing skills.
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders.
  • Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills.
  • Must be open to working in rotational shifts.
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only).
  • Basic computer hardware knowledge.