IBM Freshers Off Campus Drive 2022 | Technical Support Engineer | BE/B.Tech/ME/M.Tech-CSE,IT,ECE

IBM Job Openings for Freshers Across India

IBM Freshers Off Campus Drive 2022 | Technical Support Engineer | BE/B.Tech/ME/M.Tech-CSE,IT,ECE

Selenium Online Training with Project (by G C Reddy)

Company: IBM

Job Role: Technical Support Engineer

Eligible: 2017/2018/2019/2020/2021 Batch

Job Location: Bengaluru

Job Description For IBM Jobs 2022

  • Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
  • Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
  • In addition to determining recommendations for problem resolution, our engineers communicate action plans to our
  • clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
  • Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code,
  • providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
  • You are highly motivated, have a passion for technology, and a curiosity to continually learn.
  • You thrive on collaboration, working side by side with people of all backgrounds and disciplines, can flexibly
  • prioritise work, and you have strong verbal and written communication skills.
  • You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues to deliver quality solutions and experiences.
  • You have basic understanding of software development and programming languages.

Skills Required For IBM Jobs 2022

  • 0-4 years of experience is required.
  • Qualification in Information Technology
  • Excellent communication and soft skills
  • Highly organised
  • Ability to perform administrative tasks and adhere to process
  • Software troubleshooting and diagnostics
  • Preferred Technical and Professional Expertise
  • Master’s Degree in Information Technology
  • Experience in problem analysis by recreating problems and/or utilising system dumps and traces
  • Knowledge in Distributed/UNIX/Linux operating systems diagnosis and debugging
  • Knowledge in Java diagnosis and debugging technologies
  • Experience in Application and Web Server administration and implementation (including related technologies, e.g.:
  • XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
  • Experience in customer support processes

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