IBM Hiring Network Support Specialist| Freshers|Experienced|India
IBM Hiring Network Support Specialist| Freshers| Experienced| India
Company: IBM, India
Job Role: Network Support Specialist
Experience: 0-2 years
Qualification: BE/B.Tech,
Passout Batch: 2018-2021
CTC: Best In Industry
Job Description:
- Service Desk analyst – Provide technical support and advice to IT users
- if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept
- informed, updated, and promptly responded to
- Answers inbound calls
Responsibilities:
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
Minimum Qualifications:
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable