IBM Hiring Network Support Specialist| Freshers|Experienced|India

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IBM Job Openings for Freshers Across India

IBM Hiring Network Support Specialist| Freshers| Experienced| India

Company: IBM, India

Job Role: Network Support Specialist

Experience: 0-2 years

Qualification: BE/B.Tech,

Passout Batch: 2018-2021

CTC: Best In Industry

Job Description:

  • Service Desk analyst – Provide technical support and advice to IT users
  • if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept
  • informed, updated, and promptly responded to
  • Answers inbound calls


  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes calls to appropriate department / next level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed

Minimum Qualifications:

  • Performs outbound call campaigns
  • Responsible to manage the Service Desk email box and assign emails to appropriate department
  • Handles other administrative tasks as requested by line manager
  • 0 – 1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence various business applications desirable