IBM Off Campus Drive 2021 | Technical Support Engineer | BE/B.Tech/ME/M.Tech/MCA
Company Profile : IBM India Pvt. Ltd
Company Website: www.ibm.com
Job Positions: Technical Support Engineer
Job Location: Pune
Qualification : BE/B.Tech/ME/M.Tech/MCA
Experience: 0 – 1 Years
Salary: Best in Industry
Eligibility Criteria for IBM Jobs 2021 :
- Educational Qualification: BE/B.Tech/ME/M.Tech/MCA
- 60% or 6.5 GPA and above throughout without any running backlogs
- 2021/2022 graduates
Job Description for IBM Jobs 2021 :
- Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today –
- planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.
- Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.
- At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
- Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
- Create and implement new processes to improve efficiency and customer satisfaction.
- Help team members in the capacity of a senior engineer in problem solving and guidance as required.
Skills Required for IBM Jobs 2021 :
- BE/ B.Tech/ ME/ M.Tech; MCA
- 0-6+ years of progressive IT experience and customer service.
- Good hands-on experience with Linux operating systems (Red Hat Preferred)
- Ability to diagnose and troubleshoot complex technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal