IBM Off Campus Drive 2021 | Technical Support Engineer | BE/B.Tech/ME/M.Tech/MCA

Teja Reddy 0
IBM Job Openings for Freshers Across India

IBM Off Campus Drive 2021 | Technical Support Engineer | BE/B.Tech/ME/M.Tech/MCA

Company Profile : IBM India Pvt. Ltd

Company Website: www.ibm.com

Job Positions: Technical Support Engineer

Job Location: Pune

Qualification : BE/B.Tech/ME/M.Tech/MCA

Experience: 0 – 1 Years

Salary: Best in Industry

Eligibility Criteria for IBM Jobs 2021 :

  • Educational Qualification: BE/B.Tech/ME/M.Tech/MCA
  • 60% or 6.5 GPA and above throughout without any running backlogs
  • 2021/2022 graduates

Job Description for IBM Jobs 2021 :

  • Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today –
  • planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.
  • Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.
  • At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Job Responsibilities:

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
  • Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
  • Create and implement new processes to improve efficiency and customer satisfaction.
  • Help team members in the capacity of a senior engineer in problem solving and guidance as required.
    Skills Required for IBM Jobs 2021 :
  • BE/ B.Tech/ ME/ M.Tech; MCA
  • 0-6+ years of progressive IT experience and customer service.
  • Good hands-on experience with Linux operating systems (Red Hat Preferred)
  • Ability to diagnose and troubleshoot complex technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

Apply

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