Incedo Off Campus Drive 2022 | Freshers | BE, B.Tech, B.Sc, BCA | Gurgaon

Incedo Off Campus Drive 2022 | Freshers | BE, B.Tech, B.Sc, BCA | Gurgaon

Selenium Online Training with Project (by G C Reddy)

Company: INCEDO

Company Website:

Position: System Engineer Trainee 1

Experience: Freshers

Job Location: Gurgaon

Salary: Best in Industry

Eligibility Criteria for Incedo Off Campus Drive 2022:

  • 0-2 years of total experience, in IT infrastructure environment
  • B.Tech / BE/ BCA/ B.Sc(IT)degree from a reputed university.

Job Description:

  • This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and managing the infrastructure support.
  • An opportunity also to work with well-known clients where we have existing relationships. L1 support engineer in infrastructure support will be playing primary role in managing the Customer infrastructure.

Job Responsibilities:

  • Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
  • Collate and interpret information from various sources to help diagnose the issue.
  • Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
  • Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
  • Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
  • Write end user mass communications, and share them as per process
  • Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
  • Maintain and administer computer networks and related computing environments including
  • systems software, applications software, hardware, and configurations.
  • Perform infrastructure health checks and flag issues based on impact.
  • Manage and maintain EM7 & SolarWinds Monitoring Systems.
  • Identify problems, and frequently present viable solutions to problems.
  • Handle multiple priorities with multiple clients / ability to work in multi-client environment.
  • Should be open to suggest and help implement process improvements and development
  • opportunities for self and the team.
  • Consistently demonstrates good customer service throughout the area of responsibility.
  • Co-operate with other teams. Actively encourage strong working relationships with other teams.


  • The candidate must demonstrate proficiency in
  • Willingness with US based and 24×7 support environment
  • Learning zeal
  • Willing to learn and develop new skills.
  • Understanding of IT service landscape.
  • Understanding and willingness in system/Network administration.
  • Basic understanding of Networking.
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues.