IT Service Desk Support Analyst

IT Service Desk Support Analyst
Exp:0 to 1 years

Job Description

Roles and Responsibilities

Open Position-IT Service Desk Support Analyst

Experience 0 – 6 months



In Global Service Desk, we support Danske Bank colleagues and deliver world-class customer service daily by identifying, owning, and propelling excellence of support and processes. Our colleagues are our customers this is our point of view.

This opportunity should catch your attention if you are willing to become an Expert of bank products and processes and provide support and solutions for colleagues across Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.


God Communication Skill – English languages (both written and spoken)
Should have exposure to computer and software services .
Strong motivation to work in a Service Desk role
Broad experience in customer service
High level of professionalism while dealing with challenging work situations
Preference to work within a team as opposed to working alone
Willing to work for 24/7


Provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
Drive the increase of number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a fast resolution of incidents and requests that cannot be resolved at 1st line
Drive forward the continuous improvement of the department by advocating for change and propelling service improve me

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:Customer Service Executive

Employment Type:Full Time, Permanent

Education:UG:Diploma – Engineering, BCA – Any Specialization, B.Sc – Any Specialization

Contact Company:Danske IT & Support Services India Pvt Ltd