Hiring for Quality Analyst

Posted 3 months ago

Hiring for Quality Analyst

Hiring for Quality Analyst || Gurgaon

Company Name : Vaco Binary Semantics LLP

Location : Gurgaon

Experience : 3 – 7 yrs

Job Description :

Vaco Binary Semantics is hiring for Quality Analyst for one of its client (top most search engine) for Gurgaon location .

Job Role : Quality Analyst

Job Location : Gurgaon

Responsibilities :
To conduct audits as per defined guidelines and sampling for transaction monitoring
To ensure timely closure of feedback
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify process gaps, work with respective teams to fix gaps
Conduct Refresher sessions for Agents to improve Quality.
Lead error calibration sessions with internal or external stakeholders
To drive process improvement initiatives.
To conduct Quality related trainings, when needed
To conduct quality induction for new hire batch

Job Requirements :

Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)
Preferred to have basic Lean & Six Sigma knowledge.
Should have excellent communication skills (written and spoken)
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Interested candidates can make themselves available for the interview process on 7th Jan between 9:30 am to 2 pm at the below mentioned venue ::

Vaco Binary Semantics
Plot No 38, Sector 18,
Electronic City,

Contact Person – Konika Gupta

Salary: Best in the industry + Cabs + Meals + Shift Allowances

Industry:KPO / Research / Analytics

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category: Quality

Role: Quality Assurance/Quality Control Executive

Employment Type: Permanent Job, Full Time

Desired Candidate Profile
Please refer to the Job description above

UG:  Any Graduate – Any Specialization

PG: Any Postgraduate – Any Specialization

Company Profile:
Vaco Binary Semantics LLP

Web: https://www.vacobinary.in/

Recruiter Name:  Konika Gupta

Contact Company:  Vaco Binary Semantics LLP

Address: Plot No 38, Electronic CitySector-18GURGAON,Haryana,India 122001

Telephone: 91-124-4787278

For More Details: 

Job Features

Job CategoryIT

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