Kyndryl Recruitment | Technical Engineer (Associate) | 2022 Batch | Bangalore
Kyndryl Recruitment | Technical Engineer (Associate) | 2022 Batch | Bangalore
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Company Name: Kyndryl
Job Location: Bangalore
Job Category: IT | Software
Job Position: Associate – Technical Engineer
Qualification: BE/BTech/ME/MTech/BSc/MSc/BCA/MCA/Diploma (Computer/IT specialization only)
Year of Passing: 2022 Passouts
Job Description:
- Kyndryl is hiring Technical Engineer (Associate) – Bangalore Location.
Who you are:
- You will need to demonstrate interpersonal skills while operating with large teams that work closely with clients across pan India and work in varied time zones
- You will display management skills in your area of expertise, skilled to handle various tasks, prioritize and deliver on time
- You can articulate with confidence for the desired views and be passionate to learn and apply technical prowess tackle Client problems
- As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
- Required Technical and Professional Expertise:
- Fundamentals of IT.
- Basic Concepts in Networking, Windows, Linux, Unix and other OS.
- Basic Knowledge of concepts about databases.
- Basic Knowledge of Z/Os and Operations Monitoring.
- Fundamentals of SAN, Back-up and Restore Technology.
- Fundamentals of Cloud and Cloud Computing.
- Preferred Technical and Professional Experience:
Job Responsibilities:
- As Technical Engineer, you are responsible to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and
- implementation of changes to hardware, software, applications or network systems.
- These tasks are not standardized and require independent thought and problem solving to resolve.
- Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve
- operations with minimal effort.
- We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
- Providing remote Infrastructure support delivery and performing problem cause analysis.
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
- Providing direct technical assistance to customers via phone, email, and chat.