Microsoft Recruitment Technical Support Engineering 2022
Microsoft Recruitment Technical Support Engineering 2022
Selenium Online Training with Project (by G C Reddy)
Company: Microsoft
Job Role: Technical Support Engineering
Eligible: 2021/2022 Batch
Location: Bengaluru
Job Description For Microsoft Recruitment 2022
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best
- practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Skills Required For Microsoft Recruitment 2022
- Language Qualification
- English Language: fluent in reading, writing and speaking.
Required
- DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server),
- GitHub Enterprise, Atlassian
- Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
- Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
- Developer Tools such as Visual Studio, Unity, Eclipse
- Excellent problem solving and troubleshooting skills, with the ability to use various data collection
- tools and methodologies to analyze problems, determine root cause and develop solutions.
- Experience in one or more of these areas desirable
- Deep understanding of application lifecycle and agile development principals including but not limited to:
- Boards – work items, backlogs, sprints and queries
- Repos – commits, pushes, pulls, and branches
- Pipelines – builds, releases and deployment groups
- Test – Unit and Load tests, parameters, configurations and runs
Artifacts
Selection Process For Microsoft Off Campus Drive 2022
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview