PowerSchool Off Campus Drive 2021 For Associate Technical Support Engineer

Teja Reddy 0

PowerSchool Off Campus Drive 2021 For Associate Technical Support Engineer

Job Title: Associate Technical Support Engineer

Location: Bangalore

Qualification: B.E / B.Tech (CSE/ECE/IS/IT), B.Sc (computer), BCA, MCA from 2017 / 2018 / 2019 / 2020 / 2021 batch

Experience: 0 – 4 Year

Job Description:

  • Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Provide timely, professional, and accurate responses to clients who submit a question via the help menu, phone or email
  • Enter all correspondence and necessary information related to a case into the case management system (currently Salesforce.com)
  • Troubleshoot individually and with team members to resolve a case within 24 hours of case submission
  • On-board new clients so that they can start using the Hobsons solutions successfully
  • Collaborate and follow up with the Product Engineering department on cases that require escalation to get resolved.
  • Collaborate and follow up with the Product Engineering department on cases that require escalation to get resolved
  • Inform the account management team on critical member issues that result in a high priority case that is working to get resolved
  • Contribute to research and growth of the Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions
  • Manage case workload by monitoring open case queue and phone queue and addressing cases in order in which they are received
  • Provide feedback to Product Management and Product Engineering departments on common issues and questions from members as well as enhancements and recommendations for product improvements
  • Enhance personal and professional growth by participating in training sessions for the Support team

Salary:

  • 6 Months Experience – INR 4 LPA + 10% Variable + Shift allowances and Free Cab
  • 6 Months to 4 years experience – INR 5.5-6 LPA + 10% Variable + Shift allowances and Free Cab
  • Video interview
  • UCAT
  • English writing test
  • Tech interview
  • Manager/Onsite round

Apply

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