SAP Labs Recruitment Support Associate 2022

Teja Reddy 0

SAP Labs Recruitment Support Associate 2022

Selenium Online Training with Project (by GC Reddy)

Company: SAP Labs

Job Role: Support Associate

Eligible: 2019/2020/2021/2022 Batch

Location: Hyderabad

Job Description For SAP Labs Recruitment 2022

  • As a Support Engineer your primary responsibilities will be to
  • Act as the first point of contact for all Callidus customers, consultants and partners.
  • Triage all incoming case requests coming via the web and phone.
  • Provide phone, chat, and email assistance to customers, consultants and partners on the usage of
  • Callidus products and layered components, such as data transformation tools and report writing tools.
  • Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
  • Research, analyze and troubleshoot to diagnose and resolve technical problems.
  • Provide phone assistance to customers who call in for update or escalation on their cases.
  • Proactively communicate client status, concerns and issues to appropriate management team.
  • Develop and maintain effective relationships with internal and external customers.
  • Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
  • Update Support case tracking system to provide accurate and current documentation of issues.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying,
  • reporting and resolving product defects.
  • Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Skills Required For SAP Labs Recruitment 2022

  • Major- BE/B-Tech (or equivalent) in any discipline.
  • 0-3 years of experience in a customer support environment, SaaS experience a plus.
  • Experience in Relational Database (such as Oracle or HANA), building complex queries.
  • Should be knowledgeable with Unix/Linux.
  • Experience in Sales Cloud Commissions (Callidus) is preferable.
  • Knowledge on knowledgeable on Tomcat/Weblogic is preferable.
  • Knowledge on SSO/SAML integration is preferable.
  • Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
  • Knowledge on Informatica 10.x, is preferable.
  • Excellent organizational, customer relationship, verbal and written communication skills.
  • Excellent problem solving and listening skills.
  • Highly dependable and professional.
  • Highly motivated, self-starter & positive attitude.

Selection Process For SAP Labs Recruitment 2022

  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview