SAP Labs Recruitment Support Associate 2022
SAP Labs Recruitment Support Associate 2022
Selenium Online Training with Project (by GC Reddy)
Company: SAP Labs
Job Role: Support Associate
Eligible: 2019/2020/2021/2022 Batch
Location: Hyderabad
Job Description For SAP Labs Recruitment 2022
- As a Support Engineer your primary responsibilities will be to
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Triage all incoming case requests coming via the web and phone.
- Provide phone, chat, and email assistance to customers, consultants and partners on the usage of
- Callidus products and layered components, such as data transformation tools and report writing tools.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Proactively communicate client status, concerns and issues to appropriate management team.
- Develop and maintain effective relationships with internal and external customers.
- Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
- Update Support case tracking system to provide accurate and current documentation of issues.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying,
- reporting and resolving product defects.
- Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.
Skills Required For SAP Labs Recruitment 2022
- Major- BE/B-Tech (or equivalent) in any discipline.
- 0-3 years of experience in a customer support environment, SaaS experience a plus.
- Experience in Relational Database (such as Oracle or HANA), building complex queries.
- Should be knowledgeable with Unix/Linux.
- Experience in Sales Cloud Commissions (Callidus) is preferable.
- Knowledge on knowledgeable on Tomcat/Weblogic is preferable.
- Knowledge on SSO/SAML integration is preferable.
- Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
- Knowledge on Informatica 10.x, is preferable.
- Excellent organizational, customer relationship, verbal and written communication skills.
- Excellent problem solving and listening skills.
- Highly dependable and professional.
- Highly motivated, self-starter & positive attitude.
Selection Process For SAP Labs Recruitment 2022
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview