Senior Assistant Help Desk Technician

Teja Reddy 0

Senior Assistant Help Desk Technician

company: DXC Technology

Experience: 1 – 3 years

Location: Kolkata

Job Description

Essential Job Functions

  • Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment

Work Environment

  • Office environment
  • May require shift work

Education

UG :Diploma in Mechanical

PG :Any Postgraduate

Key Skills:

  • Technical training
  • Interpersonal skills
  • Helpdesk
  • Operating systems
  • Analytical
  • Problem management
  • Database
  • Customer support
  • Hardware

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