SonicWall Recruitment 2022 | Freshers | Graduate Engineer Trainee | 2020/ 2021 Batch | BE/ B.Tech – CS/ IT/ IS/ ECE | Bangalore

Teja Reddy 0

SonicWall Recruitment 2022 | Freshers | Graduate Engineer Trainee | 2020/ 2021 Batch | BE/ B.Tech – CS/ IT/ IS/ ECE | Bangalore

Company: SonicWall Inc

Company Website:

Positions: Graduate Engineer Trainee – Night Shifts

Experience: Freshers [2020/ 2021 Batch]

Salary: Best In Industry

Job Location: Bangalore

Job Description:

  • Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in 24x7x365 days environment.
  • Assist customers with deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
  • Provide technical solutions and workarounds for end users with their issues on respective product line.
  • Owns customer issues from beginning to resolution (handles in place)
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Focuses on delivering a positive customer experience according to SonicWall standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • Candidate should work closely with the Engineering and other cross functional teams to replicate
  • the issues reported by the customers, validate the bug fixes provided through various patch
  • releases and resolve the customer issues in a professional manner
  • Provide consistent feedback to the team on products supported
  • Remains knowledgeable of SonicWall product line and related industry products and technologies


  • Willing to work in 24×7 environment in night shifts.
  • Good understanding of Security, LAN/WAN topologies and technologies.
  • In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
  • Ability to work on in a high-level stress and interrupt driven environment
  • Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux
  • Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues
  • using troubleshooting tools i.e. Wire Shark, Netmon etc
  • Routing and Switching knowledge will be added advantage