Syniverse Off Campus Drive 2022 For Associate System Analyst

Syniverse Off Campus Drive 2022 For Associate System Analyst

Selenium Online Training with Project (by G C Reddy)

Job Title: Associate System Analyst

Location: Bangalore / Hyderabad

Qualification: B.E / B.Tech

Work Experience: 0 – 1 Year

Job Description:

  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
  • Monitoring of connectivity to upstream and downstream applications
  • Monitoring of connectivity to databases
  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report
  • generation, application related processes, dashboards and application logs
  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
  • Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis,
  • process/procedures, meetings, conference bridges and internal/external phone calls.
  • Provide shift turnovers of current issues and activities
  • Provide regular status reports
  • Monitor, execute and support production performance by performing benchmarking and research while initiating
  • actions to improve results and/or problem correction.
  • Error research based on the warnings; errors available in the production logs
  • Operations activities
  • Validating the test files
  • Create and follow up on trouble tickets with respective teams
  • Send routine reports and emails to the designated recipients
  • Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year


  • Interaction with customer independently
  • Assisting first level support team in product and systems technical details, management of issues and all aspects of
  • the respective role
  • Following established escalation procedures as required.
  • Execute the annual Disaster Recovery test.
  • In-depth knowledge of reports/reporting tools and be a subject matter expertise.
  • Provide best-in-class customer service and resolution to customer queries
  • Ability to manage multiple issues of differing stages of investigation and priority without assistance.
  • Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services.
  • Ability to understand product functional and architecture. Follow the standard operating procedure established.
  • Escalate issues to the next level.
  • Follow up on open issues. Manage seamless shift rotation.
  • Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide
  • solution for the production issues.


  • Become A Software Developer With Salary Package 5 To 40 LPA – Pay After Placement
  • Basic knowledge on UNIX, WINDOWS, Solaris & SQL Knowledge of Oracle/SQL Server tools
  • Knowledge of ITIL V3 specifically event, incident, problem management.
  • Knowledge on ticketing tools i.e. Remedy etc.
  • Basic network infrastructure knowledge (LAN & WAN)
  • Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
  • Hands on experience in file operations
  • Hands on experience and knowledge on system processes
  • Ability to communicate status updates to project team and management
  • Ability to work independently as well as Team
  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and
  • familiarity with testing and troubleshooting techniques.
  • Monitoring tool Knowledge i.e. HPOV, NNM etc
  • Knowledge on ticketing tools i.e. HPSM etc.