Technical Support Engineer

Technical Support Engineer (Intern / Fresher)
Company:Tanla Solutions Limited
Exp:0 – 1 years
Location:Bengaluru

Job Highlights

0 – 1year of experience,preferably in Telecom Domain
Graduate or Post graduate (BE / BTech,BCA,MCA,Mtech)
Analytical mindset to solve issues with focus on client / customer requirement with an ability to take independent decisions
Proactive,self-motivated and should be a team player

Job description:

Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers

Provide support to internal / external customer while adhering to the set SLA parameters.

Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.

Monitor key accounts performance and take proactive measures .

Ensure apt utilization of platform resources with optimum performance outputs.

Collaborate / coordinate with other teams in identifying / resolving customer issues.

Capture and document all queries / concerns via the ticketing tool / email / other available means.

Responding to customers via various communication channels and to provide timely revert / updates / notifications.

Maintain regular tracker(s) and publish reports to all stakeholders.

Ensure 100% adherence to teams and organizational processes.

Time accounting

Ticket management

Customer response and engagement

Cross-functional communication and coordination

Compliance and SOPs

Knowledge & Skills:

Excellent communication (written & verbal) and interpersonal skills

Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive

Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions

Proactive, self-motivated and should be a team player

Flexible to work in 24×7 environment- Ability to plan and organize

Qualification:

Graduate or Post graduate (B.E/B.Tech, BCA, MCA, Mtech)

0 – 1year of experience, preferably in Telecom Domain

Education:UG :B.Tech/B.E. in Electronics/Telecommunication, Computers, B.Sc in Computers
PG :M.Tech in Computers, Electronics/Telecommunication

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