Technical Support Engineer
Technical Support Engineer (Intern / Fresher)
Company:Tanla Solutions Limited
Exp:0 – 1 years
Location:Bengaluru
Job Highlights
0 – 1year of experience,preferably in Telecom Domain
Graduate or Post graduate (BE / BTech,BCA,MCA,Mtech)
Analytical mindset to solve issues with focus on client / customer requirement with an ability to take independent decisions
Proactive,self-motivated and should be a team player
Job description:
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers
Provide support to internal / external customer while adhering to the set SLA parameters.
Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
Monitor key accounts performance and take proactive measures .
Ensure apt utilization of platform resources with optimum performance outputs.
Collaborate / coordinate with other teams in identifying / resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email / other available means.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teams and organizational processes.
Time accounting
Ticket management
Customer response and engagement
Cross-functional communication and coordination
Compliance and SOPs
Knowledge & Skills:
Excellent communication (written & verbal) and interpersonal skills
Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
Proactive, self-motivated and should be a team player
Flexible to work in 24×7 environment- Ability to plan and organize
Qualification:
Graduate or Post graduate (B.E/B.Tech, BCA, MCA, Mtech)
0 – 1year of experience, preferably in Telecom Domain
Education:UG :B.Tech/B.E. in Electronics/Telecommunication, Computers, B.Sc in Computers
PG :M.Tech in Computers, Electronics/Telecommunication