UCCE ENGINEER WITH PYTHON – C2H

Teja Reddy 0

UCCE ENGINEER WITH PYTHON – C2H

Company: AURUM DATA SOLUTIONS

Experience: 5 to 10 year

Location: Hyderabad/Secunderabad, Chennai, Bangalore/Bengaluru

Job Description

  •  UCCE Implementation and operational Support
  •  Troubleshooting of Cisco Telephony infrastructure and call routing experience.
  •  Support and Problem Management, including UCCE (ICM), CVP, CUCM, FINESSE, CUIC, ECE, Social Miner
  •  Change Management and on-call support for P1/P2 cases.
  •  Experience in ICM and CVP Call Studio Scripting.
  •  Reporting knowledge in ICM and CVP Database Schema.
  •  Handling Escalations on P1/P2 Issues.
  •  Automation of process related to UCCE.
  •  Creating python scripts to send Custom Alerts on Contact Center Environment.
  •  Agent Provisioning Application Development and support
  •  Python scripting and Core Java knowledge is added advantage.

Education

UG:Any Graduate

Key Skills:

  • ICMU
  • cce
  • Python
  • CUCM
  • Application Development
  • Core Java
  • Call Routing
  • Finesse
  • Contact Center
  • Social Miner
  • Telephony infrastructure
  • CVP

Send Resume to: balaram@aurumdatasolutions.com

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