UCCE ENGINEER WITH PYTHON – C2H
Company: AURUM DATA SOLUTIONS
Experience: 5 to 10 year
Location: Hyderabad/Secunderabad, Chennai, Bangalore/Bengaluru
- UCCE Implementation and operational Support
- Troubleshooting of Cisco Telephony infrastructure and call routing experience.
- Support and Problem Management, including UCCE (ICM), CVP, CUCM, FINESSE, CUIC, ECE, Social Miner
- Change Management and on-call support for P1/P2 cases.
- Experience in ICM and CVP Call Studio Scripting.
- Reporting knowledge in ICM and CVP Database Schema.
- Handling Escalations on P1/P2 Issues.
- Automation of process related to UCCE.
- Creating python scripts to send Custom Alerts on Contact Center Environment.
- Agent Provisioning Application Development and support
- Python scripting and Core Java knowledge is added advantage.
- Application Development
- Core Java
- Call Routing
- Contact Center
- Social Miner
- Telephony infrastructure
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