Unisys Freshers Recruitment | Service Desk Associate | 2020, 2021 Batch | Hyderabad

Teja Reddy 0

Unisys Freshers Recruitment | Service Desk Associate | 2020, 2021 Batch | Hyderabad

Selenium Online Training with Project (by G C Reddy)

Company Name: Unisys

Job Location: Hyderabad

Job Position: Service Desk Associate (International Voice Support – Fresher)

Experience: Freshers

Qualification: Any Graduation

Year of Passing: 2020, 2021 Passout

Job Description:

  • The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
  • This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
  • Minimum Education Required:
  • A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT
  • qualifications to a tertiary level

Job Responsibilities:

  • First point of contact for all end user reported issues or requests.
  • Typically provides technical support for Internal and External customers.
  • Responsible for providing the first-line of telephone technical support of hardware, Operating
  • Systems, sub-systems and/or applications for customers and/or employees.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend
  • solutions to correct common failures.
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
  • Maintains call quality and response times as per the agreed SLA’s.
  • Maintains records of calls and ensure all cases are updated in the system.
  • Support multiple clients through customer service professionalism and insight.

Key Skills:

  • Excellent verbal and written communication.
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
  • Multitasking and coordination skills.
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Willingness and ability to work in shifts (24×7).
  • Team Player.