Unisys Off Campus Drive Hiring Freshers For Associates Positions- Apply Now

Teja Reddy 0

Unisys Off Campus Drive Hiring Freshers For Associates Positions- Apply Now

Company Name: Unisys

Job Profile: Service Desk Associate (International Voice Support) –

Experience Required: Engineering Fresher

Work Location: BANGALORE, Karnataka, India

Job Responsibilities for Unisys Off Campus Drive

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-
  • systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Skills, Experience & Qualifications required for Unisys Off Campus Drive:
    No prior experience required

Key Skills:

  • Excellent verbal and written communication.
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Minimum Education Required:

  • Bachelor’s Degree

Key Qualifications required for Unisys Off Campus Drive

• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Apply

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