Unisys Off Campus Drive Hiring Freshers For Associates Positions- Apply Now
Unisys Off Campus Drive Hiring Freshers For Associates Positions- Apply Now
Company Name: Unisys
Job Profile: Service Desk Associate (International Voice Support) –
Experience Required: Engineering Fresher
Work Location: BANGALORE, Karnataka, India
Job Responsibilities for Unisys Off Campus Drive
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-
- systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Skills, Experience & Qualifications required for Unisys Off Campus Drive:
No prior experience required
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required:
- Bachelor’s Degree
Key Qualifications required for Unisys Off Campus Drive
• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.