VMware Recruitment 2022 | Technical Support Engineer
VMware Recruitment 2022 | Technical Support Engineer
Selenium Online Training with Project (by GC Reddy)
Company: VMware
Job Role: Technical Support Engineer
Experience: 0-2 yr
Location: Bangalore
Batch: 2022/21/20/19/18/17
Job Description:
- VMware is hiring candidates for the post of Technical Support Engineer.
Job Responsibilities:
- Provide world-class customer service throughout the entire lifecycle of customer adoption.
- Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
- Focused effort into optimal use of resources.
- Work flexible schedules, which may include evenings, weekends or holidays.
- Provide customer assistance and support primarily via Chat/calls for technical queries/Issues to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria.
- Handling Support requests for VMC customer providing solutions for technical issues
- Reproducing issues in-house and responding back in a timely manner with Continual follow ups with
- customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use
- Work directly with our Internal teams such CSM/TAM and IT teams to resolve customer
- issues/queries as required ensuring continued maintenance of accurate customer and contact information.
- Analyze, manage, and track the Product enhancement requested using JIRA portal and provide time
- updates and communication to stakeholders, as and when the products are made available
- leveraging the tool and with frequent engagement with R&D, Release readiness and Product Management teams.
- Communicate complex business remedies, solutions, or workarounds in a clear and concise manner.
- Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.
Eligibility Criteria:
- Any graduate from any stream
- Preferred skill:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
- Demonstrates analytical and problem-solving skills.
- Creative.
- Good written and verbal communication skills; mastery in English and local language.