Wipro Off-campus Drive 2022 Technical Lead

Wipro Off-campus Drive 2022 Technical Lead

Selenium Online Training with Project (by GC Reddy)

Company: Wipro

Job Role: Technical Lead

Job Location: Chennai

Batch: 2022/21/20/19/18/17

Job Description:

Wipro is hiring candidates for the post of Technical Lead.

Job Responsibilities:

  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters byproviding technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolveall client queries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with serviceagreements

Eligibility Criteria:

  • Any Graduate from any stream
  • Preferred skill:
  • Excellent verbal written communication skills
  • Good communication and co-ordination skills
  • Strong problem-solving skills with great attention to detail and critical thinking
  • Quality oriented highly committed
    Positive attitude with willingness to learn
  • Great team player
  • Ability to lead and work independently with full ownership