Wipro Off-campus Drive 2022 Technical Lead
Wipro Off-campus Drive 2022 Technical Lead
Selenium Online Training with Project (by GC Reddy)
Company: Wipro
Job Role: Technical Lead
Job Location: Chennai
Batch: 2022/21/20/19/18/17
Job Description:
Wipro is hiring candidates for the post of Technical Lead.
Job Responsibilities:
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with serviceagreements
Eligibility Criteria:
- Any Graduate from any stream
- Preferred skill:
- Excellent verbal written communication skills
- Good communication and co-ordination skills
- Strong problem-solving skills with great attention to detail and critical thinking
- Quality oriented highly committed
Positive attitude with willingness to learn - Great team player
- Ability to lead and work independently with full ownership
Apply