Zoho Recruitment 2021 For Technical Support Engineer
Job Title: Technical Support Engineer
Qualification: B.E / B.Tech / M.E / M.Tech
- Provide voice based support to international/domestic customers over phone (Inbound and Outbound).
- Should be able to build a rapport with the customer, with clear and confident communication.
- Focus to be on customer satisfaction and first-time-resolution.
- Engaging with the technical team for providing faster resolutions to technical issues.
- Working closely with the technical content team to identify gaps in the help module.
- Proficiency in English
- Willingness to work in night shifts