Zycus Recruitment 2021 for Freshers, Experienced in Mumbai, Bangalore, Pune

Teja Reddy 0

Zycus Recruitment 2021 for Freshers, Experienced in Mumbai, Bangalore, Pune

Company: Zycus

Job Role: Technical Support Executive – (Engineering Fresher)

Experience: 0-1 Year

Qualification: Engineering Graduate (B.E/ B.Tech) in CS/ IT/ Electronics

Salary: Best In Industry

Job Location: Mumbai, Maharashtra, India

Category: IT Jobs

Job Type: Full Time

Official Website: zycus.com

Zycus Eligibility Criteria

  • Engineering Graduate (B.E/ B.Tech) in CS/ IT/ Electronics
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work in Shifts
  • Ability to collaborate with various internal and external stakeholders
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems
  • Understanding Supply chain operations, e-procurement tools, Incident Management
  • Tools & knowledge of ITIL concepts will be an added advantage
  • Ability to multitask, learn, execute and excel

Job Description:

Roles and Responsibilities:

  • Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
  • Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and
  • resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate
  • new things to enhance Customer experience, reduce manual efforts, and suggest new processes
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc
  • Be the first point of Contact for Customers having queries/ issues related to Zycus products
  • Provide a strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus
  • Solution and how it may be configured to meet a customer’s business needs