Zycus Recruitment 2021 for Freshers, Experienced in Mumbai, Bangalore, Pune
Zycus Recruitment 2021 for Freshers, Experienced in Mumbai, Bangalore, Pune
Company: Zycus
Job Role: Technical Support Executive – (Engineering Fresher)
Experience: 0-1 Year
Qualification: Engineering Graduate (B.E/ B.Tech) in CS/ IT/ Electronics
Salary: Best In Industry
Job Location: Mumbai, Maharashtra, India
Category: IT Jobs
Job Type: Full Time
Official Website: zycus.com
Zycus Eligibility Criteria
- Engineering Graduate (B.E/ B.Tech) in CS/ IT/ Electronics
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work in Shifts
- Ability to collaborate with various internal and external stakeholders
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems
- Understanding Supply chain operations, e-procurement tools, Incident Management
- Tools & knowledge of ITIL concepts will be an added advantage
- Ability to multitask, learn, execute and excel
Job Description:
Roles and Responsibilities:
- Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and
- resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate
- new things to enhance Customer experience, reduce manual efforts, and suggest new processes
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Provide a strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus
- Solution and how it may be configured to meet a customer’s business needs